1. REFUND & RETURN POLICY

Last updated: September 2026

We want you to be happy with what arrives. Here's exactly how returns work.

30-day guarantee

You have 30 days from the day your order is delivered to request a return. Items must be unworn, in their original gift box, and in the condition you received them.

How to start a return

Email infomiovani@gmail.com with your order number and, if the item arrived damaged or incorrect, a photo. We'll reply within 2 business days with return instructions and the address to send it to.

Please don't send anything back before contacting us — returns sent without prior approval can't be processed.

Who pays for return shipping

• If the item arrived damaged, faulty, or is not what you ordered: we cover the return shipping and send a replacement or full refund, your choice. You pay nothing.
• If you simply changed your mind: you cover the return shipping cost. The original shipping charge is not refunded.

Refunds

Once we receive and inspect the returned item, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it can take a few additional days to appear on your statement.

If more than 15 business days have passed since we confirmed your refund and you still haven't received it, email us.

Cancelling an order

We aim to dispatch quickly, so cancellation is only possible within 24 hours of ordering. After that your order has entered fulfilment and we can't stop it in transit.

If you miss that window, wait for the parcel to arrive and then start a return under the 30-day guarantee above.

Personalised items

Items customised with names, dates or custom engraving are made to your specification and cannot be returned or refunded unless they arrive damaged, faulty, or engraved incorrectly by us.

This exclusion applies only to genuinely personalised orders. Standard catalogue items are always covered by the 30-day guarantee.

Damaged or incorrect items

Check your order on arrival. If anything is damaged, defective, or not what you ordered, email us with a photo within 30 days of delivery and we'll make it right at no cost to you.

Your statutory rights

United Kingdom & EU: You have a legal right to cancel your order within 14 days of receiving it, without giving a reason, and a further 14 days to return the goods. This right does not apply to goods made to your personal specification. Nothing in this policy limits your statutory rights.

Australia: Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

United States & Canada: The 30-day guarantee above applies, in addition to any rights available to you under applicable state, provincial or federal law.