2. SHIPPING POLICY

Last updated: September 2026

Free shipping

Shipping is free on every order, to every country we serve. No minimum, no thresholds.

Processing time

Orders are processed within 2 to 3 business days of being placed. Business days are Monday to Friday, excluding public holidays.

Personalised orders require additional processing time, which is shown on the product page before you order.

Delivery times

Once dispatched, estimated delivery in business days:

Total time to your door = processing (2–3 business days) + delivery time above.

These are estimates, not guarantees. Carrier delays, customs inspections, weather, and peak periods such as Christmas and Valentine's Day can extend them.

If your order is for a specific date, please allow at least two extra weeks.

Tracking

You'll receive a tracking number by email as soon as your order is dispatched. Tracking can take 24–72 hours to begin updating.

Where we ship from

We ship from multiple fulfilment locations, including within the United States. Your order will be sent from whichever location can reach you fastest.

Customs and import duties

Orders may be subject to import duties, taxes or customs fees depending on your country. These are set by your local authorities, are not included in our prices, and are the responsibility of the recipient. We have no control over these charges and cannot predict them.

Incorrect addresses

Please check your shipping address carefully at checkout. We're not responsible for orders delivered to an address entered incorrectly. If you notice a mistake, email infomiovani@gmail.com within 24 hours and we'll do what we can before dispatch.

Lost or undelivered parcels

If tracking shows no movement for 10 business days beyond the estimated window, contact us and we'll open an investigation with the carrier. If a parcel is confirmed lost in transit, we'll replace it or refund you in full.